If an error occurs when depositing money to a virtual account, please check the following:
1) If the exact amount is not deposited
* After requesting a remittance, you must deposit the exact amount you were notified of via email, text message, or My Page.
2) If someone else deposited money
3) If you withdraw money from an account not registered with Utransfer and transfer it
4) If the name of the depositor in your account is different from the name registered with U-Transfer
5) If you deposit after the deposit waiting time has passed
6) If you deposit using the old account number when depositing at an ATM/window
7) If the name registered in the bank's computer network is different (English/Korean, name order, etc., foreigners)
* If you continue to not receive a deposit, please contact the customer center.